TERMS OF SERVICE

Last updated: July 17, 2026

These Terms of Service govern your access to and use of MeowMat.shop. By visiting our website, creating an order, or purchasing a product, you agree to these terms.

Throughout these terms, “we,” “us,” and “our” refer to MeowMat.shop. “You” and “your” refer to the website visitor or customer.

Use of Our Website

You may use this website only for lawful personal and commercial shopping purposes.

You agree not to:

• Use the website for fraudulent or unlawful activity
• Attempt to interfere with the website’s security or operation
• Submit false contact, payment, or delivery information
• Copy or exploit website content without authorization
• Introduce viruses, malicious code, or harmful technology
• Place orders using stolen or unauthorized payment information

We reserve the right to restrict or terminate access when these terms are violated.

Product Information

We make reasonable efforts to present product descriptions, colors, measurements, images, and features accurately.

However, colors may appear differently depending on screen settings, lighting, and device type. Minor variations in dimensions, texture, or appearance may also occur.

Product photographs are provided for illustration and presentation. Accessories, litter boxes, cats, furniture, and decorative objects shown in product images may not be included unless clearly stated in the product description.

Product Use

Customers are responsible for reviewing product details and determining whether an item is suitable for their home, litter box setup, and pet.

Products should be used, cleaned, and maintained according to the instructions provided. MeowMat.shop is not responsible for damage caused by improper use, unsuitable placement, misuse, or failure to follow care instructions.

Pet behavior varies. We cannot guarantee that every cat will immediately use, accept, or respond to a product in the same way.

Prices and Payments

Prices are displayed in the currency selected or shown on the website. Prices may change without notice.

Payment must be completed using an accepted payment method at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to cancel or refuse an order when:

• Payment cannot be verified
• Billing or delivery information appears inaccurate
• Fraudulent activity is suspected
• A product is unavailable
• A pricing or technical error has occurred
• The order violates these Terms of Service

If payment has already been collected for a canceled order, an appropriate refund will be issued.

Orders

Submitting an order does not guarantee acceptance. An order is accepted after payment is approved and the order enters fulfillment.

Customers are responsible for checking their order details before completing checkout, including the product, quantity, color, delivery address, and contact information.

We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Shipping and Delivery

We provide free standard worldwide shipping. Estimated delivery is normally 7–10 days after the order has been prepared and dispatched.

Delivery estimates are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, incorrect addresses, or circumstances outside our reasonable control.

Additional details are available in our Shipping Policy.

Returns and Refunds

Eligible products may be returned free of charge within 30 days of delivery, subject to our Return & Refund Policy.

Customers must contact us before sending a return. We reserve the right to reject returns that do not meet the stated eligibility requirements.

Intellectual Property

All website content, including the MeowMat name, logos, graphics, photographs, written content, page designs, product descriptions, and visual materials, is owned by or licensed to MeowMat.shop.

Content may not be copied, republished, distributed, modified, or used commercially without written authorization.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website hosting, or other operational purposes.

Your use of these services may also be governed by the applicable provider’s terms and privacy practices. We are not responsible for third-party websites or services that we do not control.

Limitation of Liability

To the maximum extent permitted by applicable law, MeowMat.shop will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service to reflect changes to our business, website, products, or legal obligations.

The updated version will be published on this page with a revised effective date. Continued use of the website after changes are published constitutes acceptance of the revised terms.

Contact

Questions about these Terms of Service may be sent to:

Email: support@meowmat.shop
Phone: (800) 777-1888
Address: 11666 Rue Maude-Abbott, Montréal, QC H1E 0V2, Canada